For relationship managers, a simple collection of applications is no longer sufficient. Instead, they now work on a One-Stop Workplace providing a 360 degree view of their clients. Workplace features include:
- Client Profiling & Lifecycle: The whole client lifecycle in one view: From prospecting and onboarding of new clients, over managing client static data (client lifecycle management), to detailed investor profiling (e.g. financial situation insights, investment goals, risk ability & tolerance, etc.)
- Monitoring & Opportunities: Client book management, portfolio monitoring, tailored investment campaigns, switch recommendations.
- Investment Management & Advisory: Conduct payments, initiate individual or standardized investment proposals, create new products or access the product shelf, execute transactions.
- Suitability & Risk Management: Overview on pre- and post-trade suitability checks, visualization of the “portfolio health” (e.g. monitoring checks and breaches, portfolio risk, issuer concentrations, deviations of asset / FX/ sector allocations).
- Reporting & Analytics: Robust and flexible reporting, analytics to track key performance indicators (KPIs), analysis of client behaviour, and proposal for next actions and products.
Client benefits
- RMs becoming digitally enabled trusted advisors through digitisation & automation.
- Focus shifted from non-value adding activities to value creation and client interaction.
- Data-driven decisions for improved performance and service to clients.
- Reduced risk exposures.
- Increased transparency and trust.
finalix contribution
- Facilitation of defining vision and strategy.
- Definition of business model.
- Creation of value proposition in collaboration with relevant stakeholders.
- End-to-end project guidance and change management support.
- Product roadmap design, gap analysis, user story creation, and UAT coordination.
- Rollout, training, and communication support.
